Terms of Service

1. The service

goTravelas generates day-by-day travel itineraries using AI, based on the destination, dates, Daily Stamina, Travel Radius, and preferences you provide. Generating an itinerary costs credits, which you buy as Credit Packages or receive as bonuses.

2. Accounts

You sign in with a Google account through our authentication provider, Clerk. You are responsible for activity on your account. You must be at least 13 years old to use goTravelas.

3. Credits and Credit Packages

Credits are a prepaid right to use the service. They are not money, have no cash value outside the refund cases in section 5, and cannot be transferred or exchanged between accounts.

• Purchased credits — bought as Credit Packages at the prices shown at checkout. Purchases also earn Loyalty Points, which determine your Loyalty Tier.
• Bonus credits — granted free of charge, for example through your Loyalty Tier or promotions. Bonus credits have no cash value and are never refundable.
• Free credits — a limited number of free generations for new devices, provided for evaluation and subject to the fair-use rules in section 6.

4. Payments

Payments are processed by our payment provider, Xendit, through the channels shown at checkout (e.g. QRIS, cards, virtual accounts). Prices are shown in your currency before you pay. A purchase is complete, and credits are added to your balance, when the payment reaches the paid state. We never see or store your card or bank details.

5. Refunds

We provide refunds where the service is not delivered as promised or where required by law:

• Failed generation — if an itinerary generation fails after a credit has been deducted, the credit is returned to your balance automatically.
• Payment errors — if you are charged twice for the same purchase, or you pay and the credits are not added to your balance and we cannot correct it, we refund the payment to your original payment method within 14 days of confirming the error.
• Change of mind — purchased credits are not refundable once bought, except as described above.
• Bonus and promotional credits — never refundable and have no cash value.

6. Fair use

To keep the service available for everyone we apply rate limits, and we use an anonymized device fingerprint to prevent abuse of free credits. You may not attempt to bypass these protections, resell access to the service, or use automated tools to bulk-generate itineraries.

7. Itineraries are suggestions

Itineraries are generated by AI and are provided for planning purposes only. Opening hours, prices, distances, and availability of places can be wrong or out of date — verify them before you travel. goTravelas is not a travel agency, does not operate or book any of the recommended places or activities, and is not a party to anything you arrange with them. Recommendations may include places operated by our Partners.

8. Liability

To the extent permitted by Indonesian law, our total liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for losses arising from your travel itself, from acting on itinerary content without verification, or from events outside our reasonable control. Nothing in these terms removes rights that consumer protection law (UU No. 8 of 1999) grants you and that cannot be waived.

9. Termination

You can stop using the service or request account deletion at any time. We may suspend or close accounts that violate section 6 or use the service unlawfully; where we do, unused purchased credits on the account are forfeited only if the violation is the reason for closure and the credits were obtained or used in connection with it.

10. Changes to these terms

If we materially change these terms, we will update the effective date above and, for significant changes, notify you by email or in-app notice before the change takes effect. Continued use after the change means you accept the new terms.

11. Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes will first be handled through our support contact; consumers keep the right to bring disputes through the mechanisms provided by Indonesian consumer protection law.

12. Contact

PT Silauk Smart System — support@gotravelas.com, or use the contact form at gotravelas.com/contact.